Here is a snippet of my conversation with the XM Radio people
Me: I would like to cancel my account (what I did not say but wanted to was “I would like to cancel my stupid account your automatically renewed without me knowing.)
Drone: I am so sorry to hear you no longer wish to receive our wonderful service. May I ask why?
Me: Yes, I no longer own the car and I no longer live in the United States.
Drone: I am so sorry you no longer own the car. I am so sorry you no longer live in the United States.
Me: Thinking what the heck? Why is she sorry I no longer own the car? She says it in such a way that she is personally wounded that I sold my car. And the fact that I no longer live in the U.S. I’m sure has had no bering on the country as a whole (although that whole sub prime thing did occur after I left).
Drone: Can you confirm the name on the account and the address? And what is your name so I may properly address you?
Me: Confirming information thinking I do not want a personal relationship, just cancel the account.
Drone: How is your day today? Is everything going OK?
Me: Just fine, can I please just cancel the account? Thinking-I am talking to you on the phone, how exciting do you think my day is?
Drone: Have you heard of our online subscription?
Me: No, I just want to cancel the account
Drone: I am so sorry you want to cancel the account. Do I have your permission to place you on hold while I do further research?
Me: Yes, thinking what choice do I have and what is she going to research? Is she looking for a cure for a horrible disease?
Drone: I have deactivated your account. There is a charge of $13.64 for the time we auto renewed your account to now.
Me: Thinking- some chick in Oklahoma who bought my car is pissed now. To drone- Fine, send me a bill at the address on the account.
Drone: Ok, there will be a $2.00 charge to send you a bill.
Me: WHAT!!!!!!! You are going to charge me $2.00 to send me a bill?
Drone: Yes, we want you to pay by credit card.
Me: Fine, here is the information
Drone: Thank you, please review our line up of programs online.
Me: I NO LONGER HAVE YOUR SERVICE!!!!! WHY WOULD I REVIEW YOUR LINE UP? THANK YOU, GOOD BYE
My goodness, they were not going to let me go! My other favorite experience with telemarketers was when one called here one night. She had a very heavy Scottish accent (why is it most telemarketers in the UK do???) which made her very difficult to understand. Once she started in her script, I did what I always do, I said “Thank you but I am not interested, please take me off of your list.” I then hung up. Thirty seconds later, the phone rings again. It is her and she is telling me off for being rude! She tells me I should be polite and it is rude to do what I did. I tell her it is rude of her to call me at home for something I did not ask for and to interrupt my time and promptly hung up. I did have a brief worry that I would now be receiving telemarketer calls every five minutes as revenge but all is well so far.